- All
- Aftercare
- Commercial & Specialist Work
- Edge Cases / Unusual Situations
- Emergency & Availability
- General Services
- Identification & Legal Requirements
- Locations & Travel
- Lockouts & Lost Access
- Methods & Process
- Pricing & Quotes
- Repairs & Maintenance
- Security & Confidentiality
- Trust & Credentials
All jobs are costed individually and on the merit of the job.
Yes all our overseas jobs are costed individually and on the merit of the job.
Yes due to the inherent locations that they are usually installed.
Yes but we have to be practical as we serve a lot of trade customers and often busy.
Yes you can, and we prefer to be paid this way.
Yes we do offer a maintenance service to help eliminate lock outs, however preventative maintained does not guarantee this.
Yes it’s a very common procedure we perform on all types of safes and vaults.
We can always provide solutions to people’s plights.
Yes we work along side many authorities with the correct and legal rights.
Yes we can attend outside normal business hours.
Yes, if we have a clear understanding of the safe type and the issue.
You can whatsApp a photo of the safe to us on 07931 326036
Yes, we can gain entry and replace the faulty lock or keypad.
Yes, we often attend jobs where another engineer has been unsuccessful. In many cases, we can use existing drill holes rather than creating new ones, then repair the safe and return it to full working condition.
We do not supply or install new safes, but we can recommend reputable companies who can.
Yes we do get a request from time to time to open fire damaged safes.
Yes we can open safes for others once the correct procedures are followed and adhered to.
Yes, this is another common thing we deal with on a almost daily basis.
In many cases we can open safes without damage. If there is an internal failure, it may require some holes to be drilled to gain entry. If a key has been lost, the lock can often be picked, and a new lock and keys can then be supplied.
Yes, we regularly work on high-security safes, including bank vaults.
Yes we can but there’s no magic override so the locking device would need to be accessed by breaching the door.
Yes, we regularly prioritise urgent situations, for example when a customer needs immediate access to items such as passports before travel.
Yes, we do this regularly. Whether a lock is repaired or replaced depends on the type of lock and the nature of the fault.
It depends on the components. We commonly replace handles, locks, and keypads. For older safes, some parts can be difficult to source, but we will always aim to find a suitable solution.
Yes, we carry a wide range of locks in stock. We can replace like-for-like, cut additional keys, or upgrade to an electronic lock.
In some cases, yes. We have software for most major manufacturers, but not all locks can be reset without the correct master code.
With more information we could offer some professional advice where it might be best located.
Yes, many customers choose to upgrade older mechanical combination locks to modern electronic locks.
Yes we would require someone to be present.
Yes we have our own due diligences we carry out for every job we do.
We don’t buy safes, but some people do buy antique or obsolete safes.
Yes we do as often with emergencies we have to spend time re-arranging other jobs or losing jobs to satisfy the emergency.
No, there is no point in doing this as combinations get changed and key locks get replaced. We just attend to open or repair a safe, and leave knowing it is in good working order.
Yes we offer a emergency service but best to speak to us so we can manage expectations.
Yes we do but that doesn’t eliminate lock outs 100 percent.
Yes, we regularly repair safes after opening. This often involves fitting an anti-drill plug and restoring the safe to a usable condition.
Yes we open underfloor safes. Sometimes they are more awkward as dust from sweeping the floor, goes down in to the keyway making the lock feel gritty.
And sometimes water / flooding has been an issue.
At a cost we can.
Yes if that is what’s required.
Yes, and we recommend servicing every one to two years, depending on usage.
Yes most of the tools we use are very specialist.
Yes, we work on a mixture of both almost every day.
Yes we can open SDB sadly not all can be re instated
Yes, we open, service, and maintain a wide range of vaults across the country.
Yes that’s the main stay of our business on a daily basis.
Yes, we work with all types of locks and carry stock to replace, reprogram or upgrade them on-site.
Yes that’s a common situation for us to find ourselves in.
We can provide instructions once we establish what make and model combination lock you happen to have.
All our work is carried out in the strictest of confidence and you must be made aware that we do not in any circumstances keep spare keys or retain combinations,
This would be more than un-ethical in every situation.
Some safes can take but a moment to open with the right tool and skills others can take a lot longer if the fault requires a more invasive approach.
An average time would be a couple of hours from start to finish, but can often take longer depending on the severity of the lock out.
This depends mainly on the grade of the safe. If you can, send a photo of the front of the safe along with details of the issue (for example, lost keys or a non-working lock), we can usually provide an accurate quote.
You can whatsApp a photo of the safe to us on 07931 326036
What ever is practical as each day differs from the next.
We usually can attend within 48 hours but once you speak to us we quite often can attend same day within reason.
Yes this is a very common situation people find themselves in and we have the solution wether it’s just as simple as opening it before being dispose of – or if you want it locking again.
The process can vary in disruption and noise but can advise once we have established how we would proceed with gaining access to your safe, most openings are silent and not disruptive in any way. We strive to be as efficient as possible, so to have the least impact on your day.
No we don’t have a call out fee, however we do have a minimum attendance fee depending on your location.
Yes, we handle all work with discretion and respect for your privacy.
Yes, we don’t charge any up front fees unless parts are required to be ordered before attendance.
Yes we can, be it mechanically or digitally we can provide a solution.
Bank transfer is always our preferred method.
We cover the whole of the county and also travel across the world, however our international work has to be normally booked and costs are often prohibited, as we specialise in opening safes and vaults others cannot we are often travelling beyond the areas our customers believe possible.
The main factor is the grade of the safe. Higher-grade safes have more secure locks and stronger barrier materials, which can increase the time and complexity of the job.
Destructively can be a misleading phrase as often a small hole drilled can be used and then professionally repaired using an anti-drill plug, ensuring the safe remains secure and usable.
That so far has never been a situation we have ever been in.
That depends but personal id etc would need to be seen and a copy taken, along with an opening indemnity form as per MLA guidelines.
If the key is lost, we can usually pick the lock, replace it, and provide a new set of keys.
If the key is broken, we may be able to cut a replacement key or replace the lock if required.
These can always be opened, but quite often cost prohibited.
All our methods are non destructive as we are not destroying the safe to gain access.
Our local area is the southwest of England, but we travel all over the UK.
Qualified Master locksmith
MLA Trainer and inspector
Certified Safe engineer
Active member of the certified locksmiths association
President of UK Safe and Vault
SPA accredited
Enjoy being able to continue using the safe.
If you have exhausted all possible ways of thinking of your combination then, call us and we will certainly be able to effect access and either reset the combination or on some of the lesser models recover the combination, providing you with detailed instructions on the operation of the model you have.
Try not to continue gaining access yourself as this could potentially make matters worse.
We open all types of safes, from small home safes to large bank vaults. Some can be opened quickly, and efficiently while others take longer depending on the fault — whether that’s lost keys, a code not being accepted, or internal issues such as boltwork.
Drilling is required when all other options either fail or not a viable.
For example, when the boltwork inside the safe has failed while locked.
No, unless you choose to tell them.
Yes it’s seldom not repairable but if they have be burglarised and damaged severely it might not be possible to repair.